Report an issue
Inspect the package soon after delivery. If an item is damaged, incorrect or materially different from the order, contact Pack My Cake promptly with the order number, photographs of the outer parcel, shipping label, affected items and quantity.
Keep the packaging
Keep the product, outer carton and labels until the team completes its review. Do not use or dispose of affected items while a claim is being assessed.
Resolution
Replacement, return or refund eligibility is confirmed after review. A return should not be shipped back without instructions from Pack My Cake.
Change-of-mind and custom orders
Contact support before ordering if eligibility is important to your purchase. Custom or printed packaging is made to an approved brief and may have different cancellation or return conditions, which must be confirmed before payment.